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Store Support Representative - TEMP

Company Name:
Arca24.com
Salary period: Annual
Additional classifications: Engineering
What you'll be doing at bebe
Have a passion for great customer service? Then, we need you! As a part of Store Operations, the Call Center team is a group of energetic, focused, and flexible people who have fun at what they do. Our role is to provide our personalized service dedicated and ensuring that the Client's experience is enjoyable and our Associates needs are met in a timely fashion. The ideal Support Center Representative candidate is responsible for supporting and representing the company by providing State-of-the-Art customer service to bebe customers, vendors, guests, stores, and associates.
Responsibilities
√ʬ ¬ĘAssist incoming inquiries via phone and e-mail within the set service level agreement.
√ʬ ¬ĘIndependently resolve escalated customer interactions.
√ʬ ¬ĘDirect phone calls to the appropriate contact ensuring each caller receives excellent service.
√ʬ ¬ĘEfficiently manage a multi-line phone system.
√ʬ ¬ĘGreet guests and associates in a friendly and professional manner.
√ʬ ¬ĘMonitor and facilitate the arrival and departure of bebe guests.
√ʬ ¬ĘRemain knowledgeable of company direction, department functions, and associate names and responsibilities.
√ʬ ¬ĘPrepare company directories.
√ʬ ¬ĘProvide feedback to appropriate individuals or departments.
√ʬ ¬ĘSupport Store Support department with special projects.
Requirements
√ʬ ¬ĘProvides administrative or technical support at a senior or specialist level. Incumbents are highly proficient in the various competencies relevant to their job. May act as a lead or mentor to more junior technical or administrative support personnel.
√ʬ ¬ĘIncumbents generally work independently within established procedures associated with the specific job function.
√ʬ ¬ĘRequires a high school diploma or equivalent, plus 4-7 years of related experience as well as some post secondary education.

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