Exception Management Supervisor


The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we re growing fast and fundamentally changing the way people buy and sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we re looking for exceptional talent to join our team.

Supervises departmental Exception management/Inventory activities including supervising a minimum staff of 5 specialist within the multi-site fulfillment center in accordance with company policies and procedures. Some of the essential duties will include but are not limited to:

  • Assists with interviewing, hiring of Inventory control and Exception management specialists, and Inventory Control QA Auditors.
  • Provides training, sets performance goals and provides evaluative feedback to all direct reports.
  • Initiates, conducts and seeks appropriate approvals involving disciplinary action up to and including terminations of all violators of control processes.
  • Will partner with LP and takes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high level of responsibility for distribution center's shrinkage performance.
  • Be WMS and reporting tool super user. Assure adequate and timely training of staff on Warehouse Management System.
  • Will work hand in hand with Inventory control/Restocking team.
  • Full warehouse inventory responsibility and ownership including wall to wall inventories, mandatory cycle counts inventory audits.
  • Assure inventory and restock compliance with corporate warehouse policies, procedures and programs.
  • Exception reporting to management on any issues regarding restocking or outbound shipments and current inventory.
  • Detailed root cause analysis for exceptions/discrepancies and provide corrective action.
  • Recommend changes in process to improve the warehouse area and operating efficiency. Continuous improvement is key.
  • Monitor product movement within Warehouse Management System for historical data and analysis.
  • Manage and provide daily, weekly and monthly reporting from Warehouse Management System extraction in proper format for analysis and Key Performance Indicator assessment.
  • Execute daily inventory audit counts at levels in accordance to agreements and Key Performance Indicator s.
  • Monitor and control inventory variances, overseeing inventory adjustment validation and resolution process.
  • Assure proper maintenance of inbound and outbound shipment records.
  • Monitor and control warehouse processes and operation to insure timely visibility of product.
  • Control/monitor proper documentation and labeling for the overall mapping of Warehouse Management System and its maintenance.
  • Monitor all Key Performance Indicators associated with the current inventory in the Warehouse Management System, multiple warehouses and associated locations and report to management.
  • Assist management in continuous training and education of the department staff and supervise cross-training.
  • Planning and scheduling of team members based on workload requirements to execute tasks at high standards.

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