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System Engineer

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we're growing fast and fundamentally changing the way people buy and sell luxury -- a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We're proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation's prestigious CE100 USA. Employees at The RealReal are dedicated, collaborative and innovative, and we're looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, flexible work hours and Friday bagels! The Systems Engineer will help build out our existing infrastructure and troubleshoot problems as they arise. Will be responsible to prioritize mission critical tasks and coordinate the construction and expansion of our systems so updates and other maintenance tasks don't get in the way of daily operations. Main focus on automating current and future processes to reduce the potential for human error.   RESPONSIBILITIES: Solve technical challenges and tasks with automation, must have a passion for scripting Deploy/administer servers at all locations: AD, DNS, DHCP, file/print servers, storage, production applications, virtualization, SAN, NAS, high availability, Disaster Recovery, batch scheduling, security administration, patch management, alert notifications, user administration, operational support, and backup/recovery. Administer workstations and mobile devices at all location: configuration management, lifecycle, patching, endpoint security. Responsible for OS Image management and processes Provide Tier III support to end users, Mentors the deskside support team. Part of the scheduled on call rotation. Perform capacity planning, ongoing performance tuning, hardware upgrades, and resource optimization as required. Test and implement software update requests across all business line systems, to ensure functionality is maintained and/or improved. Research, recommend and implement innovative, and where possible automated approaches for processes and system administration tasks. Develop and maintain installation and configuration procedures which may include: system diagrams, system overviews, knowledgebase entries, service level agreements, IT policies Act as project manager and/or provide expert consultation on complex projects, being considered a top-level subject matter expert on technologies who relies on experience and expert judgment to accomplish project goals. Coordinate, collaborate and communicate frequently with IT 3rd party service providers. Has a passion for writing and maintaining documentation for technical and non-technical audiences QUALIFICATIONS: Preferred Education: Bachelor's Degree or equivalent combination of education and experience Computer Information Systems Preferred Experience: 3-5 years engineering experience in a complex environment consisting of a large diverse population of users, computers, applications and technologies. Skill Requirements: Scripting (python, bash, powershell, etc) Virtualization technologies (ESX VMware, Microsoft Hyper-V) MDM and workstation configuration management tools (SCCM, Jamf, Airwatch,) Microsoft Active Directory, SQL, Windows server Cloud Identity management solutions Cloud hosting (AWS, Azure, etc) Information Security best practices Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations Third-party management tools Monitoring tools (wathsup, solarwinds) Must be able to lift and/or move up to 50lbs. Regularly required to stand, walk, use hands/fingers or feel and reach with hands and arms
Salary Range: NA
Minimum Qualification
Less than 5 years

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